Shipping policy

WARMCO Shipping Policy (New Zealand Only)

This Shipping Policy explains how WARMCO processes, ships, and delivers orders within New Zealand.


1. Order Processing Times

All orders are processed Monday–Friday (excluding public holidays).

Processing time: 1–3 business days During peak periods, processing may take longer. You will be contacted if a significant delay occurs.

Orders are not packed or shipped on weekends or public holidays.


2. Shipping Method

All orders are shipped using NZ Post.

Available services include:

  • NZ Post Standard Courier

  • NZ Post Rural Delivery (RD)


3. Delivery Timeframes

Estimated delivery timeframes:

  • Standard Delivery: 2–5 business days

  • Rural Delivery (RD): 3–7 business days

Delivery timeframes are estimates only and are not guaranteed.

WARMCO is not responsible for delays caused by NZ Post, weather events, peak seasons, or circumstances outside our control.


4. Free Shipping

WARMCO offers free shipping on all orders within New Zealand, including rural delivery.

There are no additional fees for:

  • Rural addresses

  • Heavy parcels

  • Multiple items

The price you see at checkout is the final price.


5. Rural Delivery Information

If your address is classified as Rural Delivery (RD) by NZ Post:

  • Delivery may take longer than standard urban delivery

  • Tracking updates may be slower due to contractor handling

  • Some services (e.g., signature required) may not be available

Customers are responsible for checking whether their address is rural. NZ Post’s address checker can confirm RD status.


6. Tracking Your Order

Once your order has shipped, you will receive an email containing:

  • Your NZ Post tracking number

  • A link to track your parcel

Tracking updates may take 24–48 hours to appear.


7. Risk of Loss

Once your order is handed to NZ Post, risk of loss and title transfer to the customer. This includes lost, stolen, or damaged parcels.


8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an incorrect address is provided:

  • WARMCO is not responsible for lost or undelivered parcels

  • Re‑shipping fees may apply

  • Refunds cannot be issued for orders delivered to the incorrect address provided by the customer


9. Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please email WARMCO Support at hello@warmco.co.nz within 7 days of delivery.

We may request:

  • Photos of damage

  • Packaging images

  • NZ Post case numbers

WARMCO will assist with NZ Post investigations, but final outcomes depend on NZ Post’s assessment.


10. Pre‑Orders & Backorders

If your order contains pre‑order or backorder items:

  • Your order may ship once all items are available

  • Estimated shipping dates will be shown on the product page

  • Delays may occur due to manufacturing or logistics


11. Returns & Refunds

Shipping fees are non‑refundable, except where required under New Zealand law for faulty items.

For full details, please refer to the WARMCO Returns & Refund Policy.


12. Contact Us

For shipping questions, please contact:

WARMCO Support hello@warmco.co.nz