Shipping policy

New Zealand Shipping

WarmCo currently ships within New Zealand only.

All orders include free tracked New Zealand delivery, including rural addresses.

Orders are processed Monday to Friday, excluding public holidays.

Orders are normally dispatched the next business day from Auckland.

If there is ever an unexpected delay with your order, we’ll contact you as soon as possible.

Once your order has been dispatched, delivery times will depend on your location and the courier network.

Tracking details will be sent to you by email once your order is on its way.

Please note that delivery timeframes can occasionally be affected by courier delays, severe weather or other events outside our control.

We offer free shipping to rural New Zealand addresses.

Rural delivery may take slightly longer than standard urban delivery.

All WarmCo orders are sent with tracking.

Once your parcel has been collected by the courier, you’ll receive tracking information so you can follow its progress.

Please check your delivery address carefully when placing your order.

If you notice an error, contact us as soon as possible. If your order has not yet been dispatched, we’ll do our best to update the address for you.

If an order has already been dispatched, we may not be able to change the delivery details.

If your parcel appears to be lost, significantly delayed or arrives damaged, please contact us so we can help investigate the issue with the courier.

Please keep any packaging and take photos of any visible damage if your parcel arrives damaged.

We’ll work with you to resolve delivery issues in accordance with your rights under New Zealand consumer law.

If you give the courier authority to leave your parcel in a specified location, please choose a safe and secure place.

WarmCo cannot control what happens to a parcel after it has been delivered to an authorised location.

If you have any questions about your order or delivery, please contact us through our Contact page or email us at: hello@warmco.co.nz