Everything you need to know about your WarmCo heated hoodie, from how it works to shipping, care and warranty.

Product

How does the WarmCo heated hoodie work?

Your WarmCo hoodie uses five built-in carbon fibre heating zones powered by the included certified 5V USB power bank. Simply connect the power bank, press the control button and choose from three heat settings to enjoy comfortable warmth wherever you are.

Can I wear my WarmCo hoodie without turning the heating on?

Absolutely.

WarmCo is designed to be a premium everyday hoodie first. Even with the heating turned off, it's comfortable, stylish and perfect for everyday wear.

Whenever you need extra warmth, simply switch the heating on.

How long does the battery last?

Battery life depends on the heat setting you choose.

• High: Up to 2.5 hours
• Medium: Around 4–5 hours
• Low: Up to 8 hours

Every WarmCo hoodie includes a certified 5V USB power bank, so it's ready to use straight out of the box.

Is the heating system safe?

Yes.

WarmCo uses low-voltage carbon fibre heating technology powered by a certified 5V USB power bank. When used according to the care instructions, it's designed to provide safe, comfortable warmth for everyday use.

Do I need to buy a power bank separately?

No.

Every WarmCo heated hoodie includes a certified 5V USB power bank, so everything you need is included.

Can I use my own power bank?

We recommend using the power bank supplied with your WarmCo hoodie. Using third-party or fast-charging power banks may damage the garment and could void your warranty.

Sizing & Care

How does the hoodie fit?

WarmCo has a comfortable unisex fit.

For the best fit, we recommend choosing one size larger than you would normally wear.

If you're unsure, check our Size Guide or contact us—we're happy to help.

Can I wash my WarmCo hoodie?

Yes.

Simply remove the power bank, place the hoodie in a laundry bag and machine wash on a gentle cycle.

Air dry only.

Do not tumble dry, bleach or dry clean.

How do I charge the power bank?

Use a standard 5V USB charger.

Avoid using fast chargers or high-wattage charging bricks, as these may damage the battery over time.

Shipping & Pre-orders

When will my order ship?

Our first shipment is already on its way to New Zealand.

Orders from our first release are expected to be dispatched between 19 August and 5 September.

You'll receive an email with tracking details as soon as your order has been shipped.

Do you ship outside New Zealand?

Not at this stage.

WarmCo currently ships throughout New Zealand only.

Is shipping free?

Yes.

We offer free shipping anywhere in New Zealand, including rural addresses.

How long does delivery take?

Once your order has been dispatched, estimated delivery times are:

• Standard delivery: 2–5 business days
• Rural delivery: 3–7 business days

Warranty & Returns

What warranty is included?

Every WarmCo hoodie includes:

• 12-month garment warranty
• 6-month power bank warranty

If you experience a manufacturing fault, simply contact us and we'll work with you to resolve the issue as quickly as possible.

What if I order the wrong size?

If your order hasn't been shipped yet, contact us as soon as possible and we'll do our best to update your size.

If you've already received your hoodie, please refer to our Returns & Exchanges Policy or get in touch with our team.

How do I make a warranty claim?

Simply email hello@warmco.co.nz with:

• Your order number
• A description of the issue
• Photos (if applicable)

Our team will assess your claim and guide you through the next steps.

Safety

Can I wear my hoodie while sleeping?

No.

For your safety, the heating function should not be used while sleeping.

Can children wear WarmCo heated hoodies?

Children can wear WarmCo heated hoodies under adult supervision. Anyone with reduced heat sensitivity should also be supervised while using the heating function.

What should I do if my hoodie stops working or doesn't seem right?

Stop using the heating function immediately if you notice unusual heat, smell, swelling or any signs of malfunction.

Disconnect the power bank and contact us so we can help.

Contact

Still have a question?

We're always happy to help.

Email: hello@warmco.co.nz

Our team aims to reply within one business day.