Refund policy

WARMCO Returns & Refund Policy (New Zealand)

WARMCO heated clothing is designed for comfort, safety, and reliability. This policy explains how returns and refunds work for all WARMCO products.

1. Change‑of‑Mind Returns (Store Credit Only)

WARMCO accepts change‑of‑mind returns within 30 days of delivery. These returns are issued as store credit only (no refunds).

To qualify, the item must be:

  • Unworn

  • Unwashed

  • Unused

  • In original condition

  • All tags attached

  • Heating elements not activated

  • Free from wear, lint, deodorant, perfume, or damage

Items that do not meet these conditions will be declined and returned to the customer.

Return shipping for change‑of‑mind returns is the customer’s responsibility.

Store credit is issued as a WARMCO gift card and is valid for 3 years.

2. Faulty Items (Refunds Allowed Under NZ Law)

If your heated garment arrives faulty or develops a fault, WARMCO will inspect the item and repair it, replace it, or refund it depending on the nature of the fault.

WARMCO follows the New Zealand Consumer Guarantees Act, which requires products to be safe, durable, and fit for purpose.

Refunds for faulty items are issued to the original payment method.

3. Inspection Process for Faulty Returns

All faulty items undergo a standard inspection, including:

  • Heating element testing

  • Wiring continuity check

  • Switch/button function test

  • Pocket and connector integrity

  • Visual inspection for misuse or damage

If the item is confirmed faulty, WARMCO will repair, replace, or refund it. If the item shows signs of misuse, the claim will be declined and the item returned.

4. Non‑Returnable Items

For safety and hygiene reasons, the following cannot be returned unless faulty:

  • Used heated garments

  • Garments with heating elements activated

  • Garments with visible wear, lint, deodorant, perfume, or pet hair

  • Modified or altered garments

  • Damaged wiring or connectors

  • Used power banks

  • Items returned without all components

5. Return Shipping

  • Change of mind: Customer pays return shipping

  • Faulty items: WARMCO covers return shipping once the fault is confirmed

6. Refunds

Refunds are only issued for faulty items under the Consumer Guarantees Act.

Refunds are not given for:

  • Change‑of‑mind returns

  • Items returned in used condition

  • Items damaged by misuse

  • Items outside the return window

  • Items without tags

  • Items showing signs of wear or washing

7. Store Credits

Store credits are issued as WARMCO gift cards and are valid for 3 years. Store credit applies to change‑of‑mind returns and approved sizing exchanges where the requested size is unavailable.

8. How to Request a Return

To request a return, please email WARMCO Support at hello@warmco.nz.

Include:

  • Your order number

  • The item you wish to return

  • The reason for the return

  • Photos if the item is faulty

WARMCO will reply with next steps and return instructions.

9. Contact Us

For return or refund questions, email WARMCO Support at hello@warmco.nz.