(New Zealand)

This Warranty Policy explains what is covered, what is not covered, and how WARMCO supports you if your heated garment or supplied battery develops a fault. WARMCO complies with the New Zealand Consumer Guarantees Act (CGA), which ensures products must be safe, durable, and fit for purpose.

1. Warranty Coverage — Heated Garments

All WARMCO heated garments include a 12‑month warranty covering manufacturing defects, including:

• Faulty heating elements

• Faulty wiring or connectors

• Faulty switches or buttons

• Material defects

• Stitching or structural defects

If your item is confirmed faulty, WARMCO will:

• Repair the item, or

• Replace the item, or

• Refund the item if repair or replacement is not reasonable

This remedy is determined in line with the CGA.

2. Warranty Coverage — Power Banks Supplied by WARMCO

WARMCO supplies certified 5V power banks sourced from overseas manufacturers.

Power banks include a 6‑month warranty covering:

• Failure to charge

• Failure to power the garment

• Internal battery defects

• Manufacturing faults

If the power bank is confirmed faulty, WARMCO will:

• Replace the power bank, or

• Refund the power bank value

Power banks are considered accessories, and warranty remedies apply only to the power bank itself.

3. What Is Not Covered (Garments & Power Banks)

The warranty does not cover faults caused by misuse, including:

• Use of non‑WARMCO power banks

• Use of high‑voltage or fast‑charging power banks

• Damage from incorrect washing (e.g., washing with the power bank connected)

• Water damage

• Damage from stretching, tearing, or force

• Damage caused by pets

• Damage caused by external heat sources

• Damage from modifications or tampering

• Normal wear and tear

• Cosmetic issues that do not affect function

• Damage caused by commercial or industrial use

If misuse is identified during inspection, the warranty claim will be declined.

4. Safety Requirements for Supplied Batteries

To ensure safe operation, WARMCO power banks must be used:

• Only with WARMCO heated garments

• Only as instructed

• In undamaged condition

• Without exposure to moisture, crushing, or extreme heat

Using third‑party chargers or fast‑charging bricks may shorten battery life and is not covered under warranty.

5. Inspection Process

All warranty claims undergo a standard inspection, which may include:

• Heating element testing

• Wiring continuity testing

• Switch/button function testing

• Connector integrity check

• Battery output testing

• Visual inspection for misuse or damage

If the product is confirmed faulty, your claim will be approved. If misuse is found, the claim will be declined and the item returned.

6. Warranty Timeframes

• Heated garments: 12 months

• WARMCO‑supplied power banks: 6 months

• Valid from the date of delivery

• Applies only to the original purchaser

• Non‑transferable

7. Returns for Warranty Claims

If your item is approved as faulty:

• WARMCO covers return shipping

• You will receive repair, replacement, or refund depending on the fault

• Refunds are issued to the original payment method

If the item is not faulty:

• The item will be returned to you

• Shipping costs may apply

8. How to Make a Warranty Claim

To start a warranty claim, email:

hello@warmco.co.nz

Include:

• Your order number

• A description of the issue

• Photos or videos showing the fault

• A photo of the power bank used (if relevant)

Our team will reply with next steps.

9. Consumer Guarantees Act (CGA)

Nothing in this Warranty Policy limits your rights under the New Zealand Consumer Guarantees Act 1993. You are entitled to a remedy if your product is faulty, unsafe, or not fit for purpose.

10. Contact Us

For warranty questions, contact:

WARMCO Support hello@warmco.co.nz Auckland, New Zealand (Physical address available upon request)